20 May 2012

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH KREDIT PERORANGAN DAN KELOMPOK: STUDI KASUS PADA PD BPR BANK PASAR KABUPATEN KARANGANYAR

Dodik Agung Indra, Tri Gunarsih. Penelitian
Penelitian Program Pascasarjana Univ. Muhammadiyah Surakarta

This researches aim to analysis the influence of variable reliability, responsiveness, assurance, empathy, and tangible to individual credit customer satisfaction and group at PD BPR Bank Pasar Kabupaten Karanganyar. 
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